I don't see my country listed for shipping
If your country isn’t listed as one of the shipping options, contact [email protected] with your address. We’ll contact our fulfillment house and get it set up for you.
Last updated: June 03, 2022 15:31
Why does shipping cost that much?
Shipping costs are steep these days. Steeper than we would like. We charge the rate that our fulfillment service (Atlas Games) charges us, which is the actual shipping cost plus a few bucks for their labor, boxes, labels, and so on, and then round up to cover payment processing costs.
Last updated: June 03, 2022 15:34
What about Canadian taxes?
According to Atlas Games: For Canada, we use a DDP service and pay the tax at the border. Canadian sales tax varies from 5% to 15% depending on the province/city. This DDP service is cheaper than any of the ones where we would give the tax bill to the customer on delivery (along with a service fee).
To cover that, we add a charge of $8 to the shipping charge, which the average between the regular book and the deluxe book.
Last updated: June 03, 2022 15:48
What about other taxes?
You are responsible for paying those yourself, as appropriate.
Last updated: June 03, 2022 15:48
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.